Gift Shop — Delivery, Returns & Cancellation

Last updated: October 2026

1. Delivery

• We deliver across India through courier partners.
• Delivery charge is ₹60 per order; orders of ₹999 or more ship free.
• Each product page shows its dispatch time. Personalized items are made to order and take a few extra days.
• After dispatch, delivery usually takes 3–7 working days depending on your location. We share tracking details on WhatsApp or email.

2. Damaged or wrong item

If an item arrives damaged or is not what you ordered, WhatsApp us within 48 hours of delivery with your order ID and a photo/video of the package and item. After checking, we will send a replacement or refund the item value.

3. Returns

• Unused, non-personalized items in original packing can be returned within 7 days of delivery. Return shipping is paid by the customer unless the item was damaged or wrong.
• Personalized items (name, photo or message) are made specially for you and cannot be returned or exchanged, except when they are damaged or we made a mistake.

4. Cancellation

You can cancel an order before it is dispatched (or, for personalized items, before production starts) for a full refund. Once dispatched, the return rules above apply.

5. Refunds

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days.

6. Contact

WhatsApp +91 93549 53603 or email info@rajputlalitassociates.in. Rajput Lalit & Associates, Ambala City, Haryana.

For our professional services and digital products, see the main refund policy.